Privacy Policy – Rafael Hotels Ltd.
Rafael Hotels Ltd. (hereinafter: “the Company” or “we”), Company Registration No. 514824705, respects the privacy of users of its website and is committed to protecting the personal information provided to it. This Privacy Policy explains how we collect, use, process, and protect your personal information when using our website and the services offered on it.
Please read this Privacy Policy carefully, as use of the website and services constitutes agreement to this policy.
- Information We Collect
1.1 Information you provide directly to us:
We collect personal information that you provide to us when you:
- Create an account on the website
- Make a room or apartment reservation
- Contact customer service
- Subscribe to our newsletter
- Fill out forms or surveys on the website
Personal information may include:
- Full name
- Contact details (email address, phone number, residential address)
- Payment details (credit card number, expiration date, CVV)
- ID or passport number
- Personal preferences regarding hotel stays
- Birth dates
- Additional information required for reservation or registration
1.2 Information collected automatically:
When using the website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Unique device identifiers
- Browsing and activity data on the site
- Geographic location information
- Cookies and similar internet data
- Use of Information
We use the collected information for the following purposes:
2.1 To provide services:
- Managing hotel reservations and stays
- Processing payments
- Handling customer requests and inquiries
- Sending confirmations and service-related notifications
2.2 To improve service:
- Improving the website and services offered
- Personalizing the user experience
- Analyzing trends and usage patterns
- Developing new services
2.3 For communication and marketing:
- Sending updates, news, and promotional offers (subject to your consent)
- Contacting you regarding services you have booked
- Conducting surveys and market research
2.4 For legal and business purposes:
- Complying with legal and regulatory obligations
- Protecting our legal rights
- Preventing fraud and illegal activity
- Enforcing our terms of use and this policy
- Sharing Information with Third Parties
We may share your personal information with the following parties:
3.1 Service providers:
Providers who assist us in providing services, such as payment processing companies, information security providers, cloud service providers, mailing service providers, etc.
3.2 Related companies:
Companies in the Rafael Hotels group, hotel branches in different cities, and so on.
3.3 Legal entities:
Government authorities, law enforcement authorities, or any other entity when we believe in good faith that disclosure of the information is required to meet legal obligations, enforce our terms of use, protect our rights or the rights of others.
3.4 In case of organizational change:
In the event of a merger, acquisition, sale of assets, or transfer of business, your personal information may be transferred as part of the transaction.
We do not sell your personal information to third parties for marketing purposes.
- Cookies and Similar Tracking Technologies
4.1 Use of cookies:
We use cookies and similar technologies to:
- Enable proper functioning of the website
- Identify users between different visits
- Remember your preferences
- Collect statistical data on website usage
- Customize the content of the site and marketing messages to your preferences
4.2 Types of cookies:
- Essential cookies: Required for the website to function and cannot be disabled
- Functional cookies: Enable advanced functions and save preferences
- Performance cookies: Collect anonymous data on how the website is used
- Advertising cookies: Used to display more relevant advertisements
4.3 Managing cookies:
You can manage your cookie settings through your browser settings. Note that blocking certain cookies may affect your user experience and the functionality of the website.
- Information Security
We take reasonable technical, physical, and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or destruction. These measures include, among others:
- Encryption of sensitive data
- Advanced security systems for protection against breaches
- Limited access to personal information for authorized employees only
- Employee training on information security and privacy protection
However, it is important to note that absolute security cannot be guaranteed when transmitting information over the internet, so we cannot guarantee the absolute security of information.
- Information Retention Period
We retain your personal information for the time necessary for the purposes outlined in this policy, unless a longer period is required by law. The retention period is determined based on the following criteria:
- The time required to provide the services you requested
- The existence of an active account on the website
- Legal obligations to retain information (such as tax laws, consumer protection laws)
- Need to retain information for legal protection or handling disputes
- Your Rights Regarding Personal Information
In accordance with applicable privacy protection laws, you have various rights regarding your personal information, including:
7.1 Right of access:
The right to receive confirmation of whether we process personal information about you, and if so, to gain access to this information.
7.2 Right to rectification:
The right to correct inaccurate or incomplete personal information.
7.3 Right to erasure:
The right to request the deletion of your personal information under certain circumstances.
7.4 Right to restrict processing:
The right to request restriction of the processing of your personal information under certain circumstances.
7.5 Right to object to processing:
The right to object to the processing of your personal information, especially for direct marketing purposes.
7.6 Right to data portability:
The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer this information to another entity.
7.7 Right to withdraw consent:
The right to withdraw your consent to the processing of your personal information at any time.
To exercise these rights, please contact us using the contact details at the end of this policy.
- Protection of Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under this age. If we become aware that personal information has been collected from a child under the age of 18 without parental or guardian consent, we will take steps to delete this information as quickly as possible.
- International Data Transfers
Our company is located in Israel, and your personal information may be stored and processed in Israel or in other countries where our service providers operate. By using our website or services, you agree to the transfer of your personal information outside your country of residence. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.
- Changes to the Privacy Policy
We may update this Privacy Policy from time to time. In the case of material changes, we will post a prominent notice on the website and update the last update date appearing at the bottom of the policy. Continued use of the website after the publication of changes constitutes agreement to the updated policy.
- Contact Information
If you have questions, comments, or requests regarding this Privacy Policy or how we handle your personal information, please contact us via:
- Email address: info@raphaelhotels.co.il
- Phone: +972-3-5102310
- Mailing address: 6 Allenby, Tel Aviv 6330103
We will endeavor to respond to your inquiry as soon as possible and no later than 30 days from the date of receiving the inquiry.
This Privacy Policy was last updated on: 06/04/2025.
Rafael Hotels Ltd., Company Registration No. 514824705